Contact Us
Have questions about Goldenscove? Need help with your account or experiencing technical issues? We're here to assist! Choose the best way to reach us below.
Email Support
forsupport@goldenscove.com
Response time: 24-48 hours
Available 24/7
Response time: 24-48 hours
Available 24/7
Live Chat
Available in-app
Mon-Fri: 9 AM - 6 PM EST
Instant responses
Mon-Fri: 9 AM - 6 PM EST
Instant responses
Send us a Message
Frequently Asked Questions
How do I reset my virtual token balance?
Virtual tokens cannot be reset manually. They are earned through gameplay, daily challenges, and special events. If you experience any issues, please contact support.
Is Goldenscove really free to play?
Yes! Goldenscove is completely free to play. Optional in-app enhancements are available for extra virtual tokens, but they are not required to enjoy the platform.
Can I play on multiple devices?
Yes, you can access your account from multiple devices. Your progress and virtual tokens are saved to your account and sync across all devices.
What should I do if the app won't load?
Try refreshing your browser, clearing your cache, or restarting the app. If issues persist, contact our technical support team with details about your device and browser.
How do I report inappropriate behavior?
Use the in-app reporting feature or contact us directly at forsupport@goldenscove.com with details. All reports are handled promptly and responsibly.